Privacy Policy

1. Who We Are

RRA Group Pty Ltd (ABN 78 703 609 483) is a professional business and consulting services provider based in Melbourne VIC, serving clients across Australia. We are committed to managing personal information responsibly and transparently, in line with our obligations under the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.

2. The Types of Personal Information We Collect

The personal information we collect depends on the nature of our engagement with you. It may include:

• Your name, job title and the organisation you represent;
• Contact details such as your email address and business address;
• Information relevant to the business and consulting services we provide to you, including financial and operational business information you choose to share with us;
• Enquiry details and correspondence you send to us, including through our website forms;
• Website usage data collected through cookies and analytics tools.

Where it is lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, in most cases we need your personal information to provide our services effectively.

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

• Directly from you, when you complete a form on our website, send us an email or engage our services;
• During the course of providing professional business and consulting services, through meetings, correspondence and document exchanges;
• From third parties you authorise to provide information to us, such as your professional advisers;
• Automatically, through cookies and similar technologies when you visit https://rragroup.online.

We will only collect personal information by lawful and fair means, and only where it is reasonably necessary for our functions and activities (APP 3 and APP 5).

4. Purposes for Which We Use Your Information

We collect, hold, use and disclose personal information so that we can:

• Provide, manage and improve our business and consulting services;
• Respond to enquiries and provide quotations;
• Communicate with you about engagements, deliverables and matters relevant to our services;
• Comply with our legal, regulatory and professional obligations, including record-keeping requirements;
• Administer our business operations, including invoicing, accounting and internal quality assurance;
• Send you updates or marketing material, where you have consented and you may opt out at any time (APP 7).

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, or the use or disclosure is otherwise permitted by the Australian Privacy Principles.

5. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information to:

• Our professional advisers, contractors and service providers who assist us in operating our business, under confidentiality obligations;
• Regulators, government agencies or courts, where required or authorised by law;
• Other parties, where you have given us your consent.

Where personal information is disclosed to a recipient located outside Australia (APP 8), we will take reasonable steps to ensure the recipient handles that information in accordance with the Australian Privacy Principles or is otherwise bound by substantially similar obligations.

6. Data Quality, Security and Retention

We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete (APP 10). We also take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure (APP 11), including through access controls, secure storage practices and staff confidentiality obligations.

We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by applicable Australian laws, after which it is securely destroyed or de-identified.

7. Access to and Correction of Your Personal Information

You have a right under APP 12 to request access to the personal information we hold about you, and under APP 13 to request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. There is no charge for making a request, although we may apply a reasonable fee for providing a copy of the information.

To make an access or correction request, please email us at ceo@rragroup.online. We will respond to your request within a reasonable period. In some circumstances we may decline a request, and if so, we will provide you with our reasons and information about how you can complain.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function fully without them.

9. Notifiable Data Breaches

Under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth), we are required to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm to individuals whose personal information is involved. We maintain internal procedures for assessing and, where required, reporting eligible data breaches.

10. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please let us know by emailing ceo@rragroup.online. Please include details of your complaint so we can investigate properly.

We will acknowledge your complaint promptly and aim to provide a written response within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

11. Contacting Our Privacy Officer

Any questions about this Privacy Policy or our handling of personal information can be directed to our Privacy Officer at:

RRA Group Pty Ltd (ABN 78 703 609 483)
Email: ceo@rragroup.online
Website: https://rragroup.online

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this page periodically.

For further information about how we work, please see our About page, our Services and our Terms of Service. If you would like to discuss an engagement, you can also request a quote or contact us directly.